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TDC Jewelry FAQ's


TDC Jewelry FAQ's
Q:Where is TDC Jewelry located?
A:

406 W Half Day Rd
Buffalo Grove, IL  60089

www.mapquest.com
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Q:How can I contact TDC Jewelry?
A:Phone 847-913-5531
Fax 847-913-5529 
Email: info@tdcjewelry.com
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Q:How can I get information on or order loose diamonds or colored gemstones?
A:TDC Jewelry sells loose diamonds with either EGL or GIA independent trade lab reports.  We have a GIA trained specialist on staff to answer any questions regarding loose diamonds or colored gemstones.  Just call the store during normal business hours to discuss any questions you might have.
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Q:Can catalog items be ordered with different diamond or gemstone configuration?
A:Most pieces of jewelry in the online catalog which contain a major center diamond or colored stone, are often available with other centers of variable size, shape or quality as it pertains to diamonds, and other colored gemstones where applicable.  Please call the store during normal business hours to inquire.
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Q:Is there a broader selection of jewelry at the store?
A:TDC Jewelry’s retail store contains thousands of pieces of beautiful jewelry, in all the latest fashions, and in varying price ranges.  Please call during normal business hours to inquire about the full extent of our jewelry collections.  We have the capability to email or fax pictures or descriptions of most of our merchandise.
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Q:How can I order jewelry from the Designer Collections?
A:Our online designer collections represent only a fraction of the beautiful creations available from these talented professionals.  Jewelry from our designer collections must be ordered directly through our retail store.  In many cases we can link you directly to these companies websites, so that you may peruse the larger collections.  Please call during normal business hours to inquire.
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Q:How do I put items available at the store and not online on my wishlist?
A:If you visit TDC Jewelry’s retail store and find jewelry that you would like to add to your online wish list, all you need to do is talk to a store associate.  We will record the items of interest, digitally photograph them, and load them into your online wish list, so that they are availble to be viewed by anyone you choose to email or share your username and password with.
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Q:What is TDC Jewelry's shipping policy?
A:Online catalog orders are delivered within 7-10 business days with normal free shipping .  Accelerated shipping (5 business days or less) is available at listed charges.  For quicker delivery phone store to inquire about product availability.
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Q:What is TDC Jewelry's return policy?
A:Online catalog orders can be returned for full refund within 15 days of reciept of the product, or returned for exchange or store credit within 30 days of reciept of the product.  Returns must be accompanied by a copy of the bill of sale, including your name and phone number.  Merchandise must be packaged properly and in original condition.  Shipping and insurance charges for product returned to TDC Jewelry are the responsibility of the customer.  Merchandise not in original condition will not qualify for refund or exchange. 
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Q:What is the cancellation/backorder policy?
A:Any online catalog order with normal shipping can be cancelled within 48 hours of order via phone or online (contact us).  Any online order with accelerated shipping can be cancelled within 24 hours of order via phone or online (contact us).  Any order cancelled post shipping and prior to reciept will be treated as a returned order, with customer being responsible for returning shipping and insurance charges, and condition of the merchandiese.  If an online catalog item is on backorder, you will be notified within 48 hours of your order with estimated time of delivery.  You will have the option to cancel the order at that time.
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Q:What is the payment policy?
A:We accept Visa, Matercard, Discover, and American Express for any online catalog order or any retail store phone order.
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Q:What is the privacy policy?
A:Privacy Policy
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    TDC Jewelry    406 W. Half Day Rd    Buffalo Grove, IL    60089 847.913.5531
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